How can we help shape your space?
Find quick answers about room redesigns, photos, and subscriptions—or reach our support team directly.
Quick answers
Frequently asked questions
Start here for the fastest solution. If these steps don’t resolve the issue, send us an email and we’ll help you troubleshoot.
How can I get the best redesign results?
Use a clear, well-lit photo that shows as much of the room as possible. Keep the camera level, avoid people or sensitive information in the frame, and choose the room type and style that most closely match your goal.
Why didn’t my redesign generate?
Check your internet connection, confirm Roomix AI is up to date, and try again with a clear JPG, PNG, or HEIC photo. If the issue continues, close and reopen the app, then contact us with your device model, iOS version, app version, and a screenshot of the error.
Where are my photos and generated designs stored?
Your room photo is processed to create your redesign. Generated results may be cached briefly to improve performance. Room photos are not sold to advertisers or used to train AI models. See our Privacy Policy for complete details.
Why can’t Roomix AI access my photos?
On your iPhone or iPad, open Settings, find Roomix AI, select Photos, and allow access to the photos you want to use. Then return to the app and try selecting your room photo again.
How do I manage or cancel my subscription?
Roomix AI subscriptions are managed through the store account used to make the purchase. On iPhone or iPad, open Settings, tap your name, then tap Subscriptions and select Roomix AI. Deleting the app does not automatically cancel an active subscription.
My subscription is active, but the app doesn’t recognize it.
Make sure you are signed in with the same App Store account used for the purchase, then use Restore Purchases in Roomix AI. If access is still not restored, contact us and include a screenshot of the subscription status. Please do not send full payment card details.
How do refunds work?
Payments and refunds are handled by Apple under its App Store policies. You can submit a refund request through Apple’s purchase support. If you are unsure which purchase is associated with Roomix AI, contact us and we’ll help identify it.
Can I use a generated design as professional advice?
Roomix AI creates visual concepts for inspiration. Generated designs may not account for exact measurements, structural constraints, accessibility requirements, or building codes. Consult a qualified professional before construction or major purchasing decisions.
Still need help?
Tell us what happened.
Include your device model, iOS version, Roomix AI app version, and any screenshots that show the problem. Never email passwords or full payment card details.
We’ll respond as soon as possible.
Before you contact us
Update Roomix AI, check your connection, and restart the app. These steps resolve many temporary issues.
Your privacy matters
Only share the information needed to diagnose your issue. Review our Privacy Policy.