How can we help?
Answers to the questions we get most about try-ons, Diamonds, and subscriptions. If none of them fit, email us — a real person reads it.
Try-ons & photos
Getting a good result, photo requirements, and what happens to your picture.
Diamonds
What Diamonds are, what they cost, and what happens when a look fails.
Subscription & billing
Manage Stylit Pro, restore a purchase, or ask about a refund.
Quick answers
Start here for the fastest fix. If these steps don't sort it out, send us an email and we'll troubleshoot with you.
Frequently asked questions
How do I get the best try-on results?
Use a full-body photo of one person, standing, facing the camera, in even light. Keep your whole body in the frame from head to feet, avoid heavy shadows and busy backgrounds, and choose a photo where your current clothes are reasonably close-fitting — very loose or bulky layers make the outfit harder to render accurately.
Why didn't my look generate?
Check your connection, make sure Stylit is up to date, and try again. If a generation fails, the Diamonds it would have cost are returned to your balance automatically. If a look keeps failing, email us with your Support ID, your device model, your OS version, and the app version shown under Diagnostics in your profile.
What happens to the photo I upload?
Your photo is sent to our AI image pipeline to render you wearing the outfit you picked. Generated results are cached briefly on our servers so identical requests don't need to be reprocessed. Your photos are not used to train AI models and are not sold to advertisers — see our Privacy Policy for the full detail.
Stylit can't access my photos. How do I fix it?
On iPhone or iPad, open Settings, find Stylit, tap Photos, and allow access to the photos you want to use. On Android, open Settings, then Apps, then Stylit, then Permissions, and allow Photos and media. Return to the app and pick your photo again.
What are Diamonds?
Diamonds are what Stylit spends when it creates images for you. Every Style Me and every Remix costs Diamonds from your balance, and the cost is shown in the app before you generate. A Stylit Pro subscription tops your balance up each billing period; you can see your current balance under Account in your profile.
My Diamond balance looks wrong.
Diamonds from a new subscription or renewal are credited by the app store, which can take a moment to reach us. Open your profile, tap Restore purchases, then reopen the app. If the balance still looks wrong, email us with your Support ID and we'll check it against our records.
How do I manage or cancel Stylit Pro?
Stylit Pro is billed through the store account you bought it with. On iPhone or iPad, open Settings, tap your name, tap Subscriptions, and select Stylit. On Android, open the Google Play Store, tap your profile picture, then Payments & subscriptions. Deleting the app does not cancel an active subscription.
My subscription is active, but the app doesn't recognize it.
Make sure you're signed in with the same store account you bought it with, then open your profile and tap Restore purchases. If access still isn't restored, email us with your Support ID and a screenshot of your subscription status from the store. Please never send passwords or full payment card details.
How do refunds work?
Payments and refunds are handled by Apple and Google under their own store policies, so refund requests go through them. If you're not sure which purchase belongs to Stylit, email us and we'll help you identify it.
Are the products shown in a look real?
Stylit matches your generated look to similar items from retailers. Availability, pricing, and sizing come from those retailers and can change at any time, and the rendered image is an AI approximation — treat it as inspiration rather than an exact preview of how an item will fit.
How do I delete my data?
Stylit doesn't require an account, so most of your data lives on your device and is removed when you delete the app. To request deletion of anything we hold on our servers, email us with your Support ID and we'll take care of it.
Still need help?
Tell us what happened.
Include your Support ID, your device model, your OS version, and the app version — you'll find the Support ID and the version in the Stylit app under Profile, in the Account and Diagnostics sections. Tapping the Support ID copies it. Never email passwords or full payment card details.
We'll respond as soon as possible.
Before you contact us
Update Stylit, check your connection, tap Restore purchases, and restart the app. That clears up most temporary issues.
Your privacy matters
Share only what's needed to diagnose the issue. Review our Privacy Policy.
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